CTMEX provide 3% insurance policy based on the declared value. For example, if the insurance premium is $3, the maximum
insurance recovery will be $100.
Formula of insurance cost calculation is DECLARE VALUE×3%
（3）投保额上限为$90，即赔付金额最高为$3000。
The limit of insurance premium is $60, which means the maximum insurance recovery is $3000.
（4）客户投保额度不得高于货物申报价值额度。
The total amount of insurance premium must be equal or less than the customs declare value.
2、包裹破损理赔规定及流程：
Claim Procedure of Parcel Damage：
（1）所有签收无异常的包裹，本公司不接受任何理赔申请。
CTMEX will not accept any claim for all normal delivered packages with signature.
（2）运单未标明的物品的损坏以及丢失，本公司不负责赔偿。
CTMEX will not accept any claim for damage or missing items, which were not in the description of contents on shipping label.
（3）包裹外包装未破损，内件丢失或破损，本公司不负责赔偿。
CTMEX will not accept any claim for damage or missing items if the outer packing is not broken.
3、客户隐瞒申报或邮寄违禁品造成的海关查扣、货件丢失损毁等,公司一律不予理赔。
CTMEX will not take any responsibility if the packages missing, damage, or custom detaining are caused by incorrect description or sending illegal contents.
All claims must be received in 30 days after parcel delivered with required documents, which including the receipt, order information of insured items, all evidence of missing or damage and claim form. CTMEX will contact claimer in 15 days after receive the claim. Any claims without above required documents will not be accepted.
